Refund and cancellation policy

1. Cancelling

• The Free plan has nothing to cancel.
• You can cancel Player or Pro at any time from Account → Manage subscription, from the “Manage subscription” link in your Paddle receipt email, or at paddle.net.
• After you cancel, you won’t be charged again, and you keep access until the end of the period you’ve already paid for. Your progress is always kept.

2. Refunds

• 14-day money-back guarantee: if Fretwork isn’t right for you, ask within 14 days of your first payment for a monthly or yearly plan, and you’ll get a full refund. No questions asked.
• Renewals: renewal payments aren’t normally refunded, so please cancel before your renewal date if you don’t want to continue. Where the law gives you a right to cancel a renewal (for example, yearly plans in the UK), you’ll get that refund too.
• Mistakes: if you were charged twice, charged after cancelling, or charged the wrong amount, you’ll get the extra payment back in full.
• When a refund is approved, your plan goes back to Free. Your progress is kept.

3. How to ask for a refund

Go to paddle.net and choose “Request refund”, or use the link in your Paddle receipt email. You can also email us at hello@guitarfretwork.com from the email address you paid with, and we’ll arrange it with Paddle within 2 working days. Approved refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank.

4. Delivery of the service

Fretwork is an online service; nothing is shipped. Paid stages open on your account as soon as Paddle confirms your payment, usually within a minute. If they don’t, email hello@guitarfretwork.com and we’ll fix it straight away.